SHIPPING & RETURNS
FIRSTLY...we roast daily!
We aim to have all orders roasted, packed and shipped within 48 hours of ordering.
Shipping within Australia
We offer shipping Australia-wide via Australia Post Parcel (3-5 days) and Aus Post Express (2-3 days).
For metropolitan services and small orders, Australia Post is a reliable parcel post service. For most regional orders and larger orders, Aus Post Express is an excellent, fast freight service.
For larger coffee orders (over 10kg) feel free to contact us and we can work to find the best shipping method for your location.
We offer international shipping via tracked International Parcel Post and DHL International Express. Parcel Post (5-12 days) is $15 flat-rate for Asia Pacific and North American countries on all coffee orders. DHL International Express (2-5 days) is available for select countries from $28.
Alternatively, feel free to contact us and we can provide a shipping quote to best suit your location and order size.
Returns and refunds
Unfortunately we cannot accept returns for coffee orders, since it is a fresh and perishable product. We cannot guarantee that orders will be redirected if the incorrect shipping address has been provided.
If you have any issues, please contact us at firstname.lastname@example.org or (+618) 9750 5010.
Subscription Service Policy
At Margaret River Roasting, we offer a convenient subscription service for our coffee lovers. Please note the following guidelines to ensure a smooth experience with our subscription service:
- Update Your Subscription: It is the responsibility of the customer to update their subscription details before the next order is processed. This includes any changes in address, coffee preferences, or delivery frequency.
- Cancellation: You may cancel your subscription at any time. However, please note that cancellations must be made before the next order is processed to avoid being charged for an additional shipment.
- Contact Us: If you have any questions or need assistance with your subscription, please contact our customer service team at email@example.com